Tend

THE PROCESS

How Tend Works

From email to reply in three steps. Real attendee data, intelligent drafts, human control.

STEP ONE

01

You Open an Email

An attendee emails with a question. You open it in Outlook and click to generate a reply.

Behind the scenes, Tend pulls everything it needs to understand the full picture:

From your event platform:

  • Registration details and status
  • Payment history and outstanding balances
  • Session and function bookings
  • Accommodation arrangements
  • Travel information
  • Personalised portal links

From your event website:

  • Key dates and deadlines
  • Venue and location details
  • Speaker and program information
  • FAQs and policies
  • Promo codes and offers

From your event memories:

  • Custom instructions and tips
  • Past scenarios and how you handled them
  • Your preferred tone and style

The result: Tend knows your event and attendees almost as well as you do.

Step 1
Step 2

STEP TWO

02

Tend Drafts a Reply

Using all that context, the AI generates a personalised, accurate reply. Not a template. Not a guess. A draft grounded in real data from this specific attendee's record.

What you get:

  • Accurate details pulled from their registration
  • Relevant links (with auto-login tokens where configured)
  • Your tone and voice
  • Answers that match how you've handled similar questions

What you won't get:

  • Made-up prices or policies
  • Invented deadlines or contact details
  • Generic responses that could go to anyone

If Tend doesn't have the information, it says so. It never guesses.

STEP THREE

03

You Review, Edit, Send

The draft appears in your Outlook taskpane. Read it. Tweak it if needed. Send it.

You maintain complete control. The AI never sends without you.

And it gets smarter:

Your edits, tips, and corrections are saved in Tend's memory. Future replies improve as it learns your preferences and style.

Your attendee data stays private. It's never stored or used for training.

Step 3

Try it with your next attendee email

Join event professionals who spend less time answering emails and more time delivering exceptional events.

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